User Experience Researcher                                                                                                                                 

University of Michigan,  Client: Turner Senior Resource Center                                                                                         

• Conducted UX research to improve a senior resource center’s digital resource guide, including 7 semi-structured interviews  with staff and older adults and in-context observations of resource-seeking workflows.

• Synthesized qualitative data using affinity mapping to identify key constraints around accessibility and long-term sustainability, reframing initial problem assumptions.

• Developed recommendations aligned with organizational constraints, including accessibility-focused email templates and strategies to reduce maintenance burden and improve usability.

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Research Coordinator                                                                                                                                                                 

Erie Family Health Centers​​

• Led a QI project to increase postpartum visit attendance.

• Spearheaded the department's first annual research report; synthesizing project outcomes and findings for internal and external stakeholders.

• Manages research operations for public health research projects from proposal intake through results dissemination.

 

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User Experience Research and Design Assistant                                                                                                                                   

The University of Michigan Library​

• Planned and conducted usability tests to evaluate users' in person and online experience of a new room booking service.

• Participated in brainstorming sessions using service design methods like service blueprinting to map the touchpoints and create a prototype of a new room booking service

• Drafted surveys on Qualtrics and analyzed data about the usefulness and desirability of the library's new room booking service.

• Planned and conducted intercept interviews with library users asking them to participate in card sort activities.

• Analyzed research data and developed actionable insights and recommendations which furthered the department's strategic space improvement goals.

• Synthesized and presented research findings to key stakeholders through presentations and written summary reports.

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​Research Assistant                                                                                                                                                                 

The University of Michigan Library, Communication & Media

• Conducted qualitative community research, including participant recruitment and interviews in English and Spanish, to understand experiences of the Hispanic community during the pandemic

• Coded and analyzed data using thematic analysis and collaborated with partners to present findings at a symposium

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• User Research: Usability Testing, Interviews, Contextual Inquiry, Affinity Mapping, Thematic Analysis, Surveys (Qualtrics)

• Design: Wireframing, Prototyping, Storyboarding, User Journeys, Service Blueprints, Figma, Adobe Creative Suite

• Languages: English, Spanish (Fluent)

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